Engage your customers with the Queues app in Microsoft Teams
Customer-facing teams need a streamlined way to manage service requests, especially in fast-paced environments. This video introduces the Queues app in Microsoft Teams, which routes chats to the right people and tracks engagement. Watch the video to see how Teams helps simplify operations and reduce response times. Contact Cutec for help designing a Teams strategy that meets your service goals.
What is the Queues app in Microsoft Teams?
The Queues app in Microsoft Teams is designed to help small business owners manage inbound customer calls more efficiently. It allows for the routing of calls to specific team members, ensuring that customers receive the attention they need.
How does the Queues app improve call management?
The Queues app provides valuable insights into customer calls directly within the app. This data can be used to optimize operations and improve overall business performance.
Can I use the Queues app remotely?
Yes, the Queues app allows you to communicate, collaborate, and manage calls from anywhere, thanks to its integration with Microsoft Teams.
Engage your customers with the Queues app in Microsoft Teams
published by Cutec
Cutec is an IT support, Solutions and Unified communications provider for any small to medium size businesses located in the South West and further afield. Based in Plymouth, Devon we have over 20 years experience and we offer a range of packages to fit any size business or budget.
We understand that not one size fits all and each business has unique set of IT requirements, that's why Cutec offers a tailored approach to the services we offer. We offer anything from a complete fully managed IT services solution to a standalone machine for a sole trader business.
We can provide all your IT and Communication requirements (Support, Broadband, Email, Hosting and Communications) on one simple monthly invoice, saving you money and hassle. One provider, one account, one contact for support from a local friendly team.