Virgin Money modernises banking with Microsoft Copilot Studio | Microsoft Customer Stories
Virgin Money is reshaping how financial services operate with Microsoft Copilot Studio. This customer story reveals how the bank used custom agents to streamline operations, automate customer interactions, and maintain compliance while enhancing employee productivity. Read the story to see how Copilot Studio helps organisations design secure, tailored AI agents that deliver measurable impact. Connect with Cutec to explore how to start building your own Copilot-powered solutions.
Redi is an AI-powered assistant developed by Virgin Money in partnership with Microsoft using Microsoft Copilot Studio. It consolidates multiple virtual assistants into one smart solution, providing real-time support and intelligent automation to enhance customer interactions.
How effective is Redi in customer engagement?
Redi drives 54% customer engagement on outbound messages and boasts a 97% journey completion rate. This indicates that over half of the customers choose to interact with Redi, and of those, nearly all complete their inquiries successfully.
What benefits does Redi provide to Virgin Money's teams?
Redi assists Virgin Money's teams by handling routine requests and triaging more complex issues, allowing employees to focus on high-impact queries and building customer relationships. It also provides actionable insights that help refine services and enhance the overall customer experience.
Virgin Money modernises banking with Microsoft Copilot Studio | Microsoft Customer Stories
published by Cutec
Cutec is an IT support, Solutions and Unified communications provider for any small to medium size businesses located in the South West and further afield. Based in Plymouth, Devon we have over 20 years experience and we offer a range of packages to fit any size business or budget.
We understand that not one size fits all and each business has unique set of IT requirements, that's why Cutec offers a tailored approach to the services we offer. We offer anything from a complete fully managed IT services solution to a standalone machine for a sole trader business.
We can provide all your IT and Communication requirements (Support, Broadband, Email, Hosting and Communications) on one simple monthly invoice, saving you money and hassle. One provider, one account, one contact for support from a local friendly team.
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